Heating and Cooling Customer Satisfaction Checklist

You Should Always be Satisfied With your Heating and Cooling Maintenance

As a paying customer, a homeowner has the right to professional service performed to their complete satisfaction. This 10-point checklist can help you to know for sure that your HVAC contractor adheres to high standards of service.

  1. Licensing: Check the contractor's licensing status through your state licensing board. Acontractor should willingly provide you with their licensing information and documentation.
  2. References: Request at least three references from local customers who have used yourcontractor. A trustworthy contractor will have no problem providing upon request multiple references and their contact information.
  3. Permits: Find out if the contractor will be acquiring the necessary building or renovation permits, or if you are required to do it. It often facilitates things for the contractor to take care of this necessity.
  4. Contract: Read the contract agreement between you and the contractor. If there is something you don't agree with or don't understand, ASK QUESTIONS BEFORE YOU SIGN.
  5. Cancellation: Ask up front if there is a cancellation period in effect during which you may cancel the contract.
  6. Work Dates: Make sure your contract agreement specifies work dates (beginning and ending)for the work that is to be performed.
  7. Description: Make sure your contract contains a detailed description of the work to be performed, the type of materials to be used, the type of equipment being installed, and other relevant details of the job.
  8. Down Payment: Find out if you are required to make a down payment before work begins.
  9. Payment Schedule: Find out if payment in full is required upon job completion, or if there will be a required schedule of payments and what the schedule is. Protect yourself from payments you weren't expecting.
  10. Changes: Make sure that any changes, additions, or amendments to the contract are made in writing and are approved by both you and your contractor.